Category Archives: Emirates

Emirates named Best Airline in the World in TripAdvisor Travelers’ Choice Awards for Airlines 2017.

Emirates has been recognised as the Best Airline in the World in the inaugural TripAdvisor Travelers’ Choice® Awards for Airlines. In addition to clinching the grand prize, the airline was the biggest winner with 4 other awards including Best Major Airline – Middle East & Africa, Best Economy Class, Best First Class and World’s Best Airlines – Top 10.

This is the first year TripAdvisor has introduced a category for airlines in its signature Travelers’ Choice® Awards. The awards highlight the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.

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Sir Tim Clark, President, Emirates Airline said: “We are honoured to be named the Best Airline in the World at the TripAdvisor Travelers’ Choice Awards for Airlines 2017. The fact that the awards are a result of unbiased reviews and feedback speaks to our commitment to deliver a superior travel experience for our customers. We want travellers to continue making Emirates their first choice whenever they think to travel. That is why we continue to invest in products and services across all classes, and why our service teams work hard and put their hearts into providing the very best experience for our customers both on board and on the ground every day.”

“We are proud to announce the inaugural Travelers’ Choice® Awards for airlines, to help travellers make the most well-informed air travel decisions, based on the experiences of the TripAdvisor community,” said Bryan Saltzburg, General Manager for TripAdvisor Flights. “It’s a high honour for Emirates to be recognised as the top airline in the world by the TripAdvisor community and speaks to their continued focus on delivering fantastic customer experiences.”

Emirates is the world’s largest international airline, with an extensive network that has grown to offer its customers a choice of 155 destinations in 83 countries across six continents. It operates one of the world’s youngest modern wide-body fleets, and is the first and only airline in the world to operate a fleet of all Airbus A380 and Boeing 777 aircraft for its passenger flights.

The airline recently announced a multi-million dollar cabin interiors upgrade programme including an enhanced Onboard Lounge for its flagship Airbus A380 aircraft which will make its debut in July. Emirates also recently underwent a product overhaul with a host of exclusive products introduced to its First and Business Class cabins. New additions include the world’s first moisturising  lounge wear in First Class, luxury blankets, skincare from organic brand  VOYA and a new range of amenity kits from Bulgari. In the last year, Emirates has also introduced several new products for customers travelling in Economy including the world’s first interactive amenity kits and sustainable blankets made from 100% recycled plastic bottles

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Emirates Aviation University introduces a new Executive MBA Programme.

Emirates Aviation University has announced today the introduction of a new Executive MBA Programme in Aviation Management in collaboration with Coventry University in the UK. The specialised programme will begin in January 2017 and applications will now be accepted on EAU’s website.

The Executive MBA curriculum was designed for students who plan to pursue a career in aviation management or want to transition from an operational role into a general management role.

Professionals enrolled in the programme will benefit from the dynamic structure as the course is set to be delivered in both Dubai and the UK. As a growing aviation hub and home to one of the world’s fastest growing airlines, Dubai will be the ideal place for Aviation Management MBA students to learn about the industry. While in Dubai to study the first three modules, students will have the opportunity to visit and see first-hand the breadth of operations in aviation-relevant organisations such as Emirates, Dubai International Airport, Al Maktoum International Airport and dnata. In the UK, students will also have the opportunity for organised visits to a range of organisations within the aviation sector. All enrolled students will need to attend modules at both locations to complete the course.

Consisting of six modules and set over the course of 12 months, the Executive MBA programme was specifically developed to fit the lifestyle of busy professionals. Teaching will be delivered in an intensive four day block, followed by individual study and submission of coursework.

Emirates Aviation University remains committed to offering new and industry-relevant programmes. Over the years, EAU has grown from a small college to a full-fledged university offering more than 44 programmes in various fields of study. The growth of EAU underscores the demand for quality higher education in the UAE and the rapid development of the aviation industry in the MENA region. EAU continues to expand and strives to cement its position as the centre of aviation education excellence both nationally and internationally. Some of the programmes offered by EAU include postgraduate and undergraduate programmes in aviation management, logistics and supply chain management, aeronautical engineering, aerospace technology, pilot training and a wide range of aviation and aviation related programmes.

EAU participates annually in several national and international higher education exhibitions where prospective students have the opportunity to learn about the course offerings and speak directly to the faculty. The university is currently present at Najah 2016 Abu Dhabi’s leading higher education exhibition which concludes today. EAU will also take part in China Education Expo in Shanghai between 29 October until 30th October.

Emirates Skywards marks 16 years with over 16 million members.

Emirates Skywards, the award-winning frequent flyer programme of Emirates airline, marks its 16th year milestone with over 16 million members and the successful launch of new initiatives to enhance reward options for members.

Since the programme’s inception in 2000, Emirates Skywards members have redeemed a whopping 220 billion Miles on reward flights, hotels stays and exclusive access to the biggest events worldwide. The diversity of the programme’s partners and rewards are reflected in the airline’s global customer base and network spanning six continents and over 150 destinations.

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With a focus on customer satisfaction, Emirates Skywards continuously forms exclusive partnerships and introduces new initiatives to offer greater value, choice and flexibility to its members. Most recently, Emirates Skywards has introduced Cash+Miles – allowing flight redemption using a combination of cash and Skywards Miles. Members in all four tiers – Blue, Silver, Gold and Platinum – can start redeeming flights with as little as 2,000 Miles. This popular new initiative instantly reduces the cost of the tickets and can be used on any Emirates flight across all classes, making any seat available to Emirates Skywards members.

To date, Emirates Skywards has 14 airline partners including strategic partnerships with Easyjet and Qantas, offering members access to one of the world’s largest networks of global travel destinations. The programme also has 24 hotel partner brands covering nearly 20,000 properties worldwide. This includes a collaboration with the Starwood Preferred Guest (SPG) programme which gives members double rewards through the ability to earn both Skywards Miles and Starpoints when they fly with Emirates or stay with Starwood.

As part of Emirates airline’s numerous sponsorships in sports, arts and cultural events, members have also enjoyed front row access to some of the biggest world events including the Emirates Airline Dubai Jazz Festival.

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Since January this year, over 12,000 tickets across 40 sporting events have been made available to members. The tickets offer access to world-class sports including events in rugby, tennis, baseball, horseracing and Formula 1®. However, football is the biggest draw for Emirates Skywards members. Emirates sponsors six top European clubs: Paris Saint-Germain, Real Madrid, Hamburger SV, SL Benfica, Arsenal, AC Milan, and in the last nine months, over 5,000 tickets were made available for Emirates Skywards members to watch their favourite teams play in the Spanish La Liga, Bundesliga, Portuguese Primeira Lina, FA Premier League, Lega Serie A, and Ligue 1.

Besides sports fans, Emirates Skywards also engages with artists worldwide. In 2010, it launched the annual design competition known today as Art of Travel. Each year, aspiring artists are invited to design the programme’s four membership cards, giving them a platform to showcase their talent on a global scale.

Emirates 777-300ER Air to Air

Emirates 777-300ER Air to Air

Emirates Skywards members also enjoy access to a global network of 39 Emirates lounges in major airports including six lounges at Dubai International Airport. Members are also given excess baggage allowance of up to 20kg. Please visit emirates.com/skywards for more information or to sign up as a member.

Do more for less with ‘My Emirates Pass’.

Emirates passengers can experience more of Dubai this summer by enjoying deep discounts and exclusive offers across the city with My Emirates Pass, launched jointly with Department of Economic Development in Dubai. Passengers flying on the airline to or through Dubai between 1 June and 31 August 2016 can take advantage of a range of offers at some of Dubai’s best known hotspots by simply showing their boarding pass and a valid form of identification.

Emirates passengers can experience more of Dubai this summer by enjoying...

Special discounts and offers at over 65 restaurants and hotel dining outlets, 10 leisure experiences ranging from desert safaris, golf course packages and helicopter tours in addition to a range of spa experiences can be accessed for less with My Emirates Pass in Dubai.

Mohammad Ali Rashed Lootah, Executive Director Commercial Compliance & the Consumer Protection Sector said, “The Department of Economic Development in Dubai ensures that Dubai’s visitors enjoy a memorable shopping experience, and we want to make Dubai their preferred destination to shop, dine, sightsee and so much more. The joint initiative between the Department of Economic Development and Emirates aims to provide tourists and consumers with the best that Dubai has to offer.”

My Emirates Pass is one of a series of collaborations between Emirates and the Department of Economic Development to help visitors discover more of Dubai.

Emirates opens it’s 39th airport lounge at Cape Town International Airport

Emirates’ premium and loyal customers can now look forward to even greater levels of comfort, hospitality and convenience with the opening of the airline’s new two-level premium lounge at the Cape Town International Airport in South Africa.

All Emirates First Class and Business Class customers, as well as Skywards Platinum and Gold members travelling from Cape Town to Dubai will have complimentary access to the new facility, which has the capacity to accommodate 123 people comfortably.

The lounge, which was recently opened, represents an investment of US$2,89 million by the airline. It is conveniently located in the international departures corridor next to Emirates’ preferred boarding point at Gate A3.

Emirates-Cape-Town-Lounge

 

Emirates’ airport lounges are an integral part of the airline’s service and product offering for its premium and loyal customers, and the continued investment in airport services ensures the airline pays as much attention on providing luxury and comfort on the ground as it does on board it flights.

Designed with a focus on comfort and quality, the new lounge, coupled with complimentary chauffeur drive service in Cape Town, dedicated check-in counters, as well as Emirates’ award winning on board service, ensures premium customers have a seamless, comfortable and enjoyable journey from the moment they start their travel until they arrive at their destination. Emirates expects to welcome approximately 65-70 premium customers on a daily basis at the lounge.

Cape Town has become Emirates’ 39th lounge in its network of over 150 global points and the 14th destination to feature the airline’s new lounge design concept, which includes Italian marble floors, leather armchairs and walnut wood finishes creating an upmarket contemporary space with a fresh relaxing atmosphere.

It offers a dedicated dining area with a choice of bar seating, an extensive menu of complimentary hot and cold gourmet foods served buffet style, including local dishes, and a beverage service which includes a premium selection of champagne, spirits and South African and international wines.

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Customers will also have access to a fully equipped business centre with state of the art touch screen workstations, complimentary Wi-Fi and a dedicated lift to access the upper level of the lounge, which offers a quiet seating area, main dining room, a second TV area, main restroom with showers, and a prayer room.

In addition to Cape Town, and the six lounges at its hub Dubai International Airport, Emirates also has dedicated lounges at Johannesburg, Auckland, Bangkok, Beijing, Birmingham, Brisbane, Colombo, Delhi, Dusseldorf, Frankfurt, Glasgow, Hamburg, Hong Kong, Istanbul, Kuala Lumpur, London Gatwick, London Heathrow, Los Angeles, Manchester, Melbourne, Milan, Munich, Narita, New York – JFK, Paris – Charles de Gaulle, Perth, Rome, San Francisco, Shanghai, Singapore, Sydney and Zurich, representing an investment of over US$350 million.

Emirates currently operates two daily flights between Cape Town and Dubai with its popular Boeing 777 aircraft. The airline will launch a third daily service between the two cities from 4th July 2016.

Emirates to launch third daily flight to Cape Town, South Africa.

Emirates, the world’s largest international airline, announced that it will introduce a third daily service between Dubai and Cape Town from 4th July 2016.

The new service will supplement the two current daily flights between the two cities to meet growing demand on the route, and offer outbound and inbound travellers even more convenience and choice.

Emirates 777-300ER Air to Air

Emirates 777-300ER Air to Air

Operated by Emirates’ popular Boeing 777-300ER aircraft, flight EK 778 will depart Dubai at 1050hrs and arrive in Cape Town at 1830hrs. The return flight, EK 779 will depart Cape Town at 2005hrs and arrive in Dubai at 0730hrs the following morning. The timing of the flights will give Cape Town customers and those from across Emirates’ global network, greater flexibility in their travel plans and offer convenient transit times to connecting flights through the airline’s modern hub, Dubai.

Cape Town is one of the most popular destinations in the Emirates global network, and the additional flight will help meet the growing demand for seats into and out of the city, further supporting the local tourism and hospitality industry. The increased frequency underscores South Africa’s importance as a major business and tourism destination, and Emirates’ commitment to supporting growth in these sectors by enabling global connectivity through its extensive network of more than 150 destinations.

The current codeshare cooperation between Emirates and South African Airways on flights between Dubai and South Africa will also be extended to include the additional Cape Town flight, giving greater access to SAA’s customers on Emirates’ global network.

The Boeing 777-300ER, will be in a three class configuration with eight private suites in First Class, 42 lie-flat seats in Business Class and 310 spacious seats in Economy Class. As with all Emirates flights into South Africa, customers will experience the famous on board service from its multi-national cabin crew from 130 countries, including South Africans, and enjoy regionally and internationally inspired meals prepared by gourmet chefs.

The aircraft also features Emirates’ award winning ice entertainment system, offering up to 2500 channels of on demand movies, television programmes, music, audio books and music. In addition, Economy Class customers get a baggage allowance of two pieces of luggage of up to 23 kg each, while Business Class and First Class customers can take two bags of up to 32kg each.

In Cape Town, Emirates also offers First Class and Business Class customers a complimentary chauffeur drive service, as well as a dedicated and luxury lounge facility at the airport, which Platinum and Gold members of its Frequent Flyer Programme, Skywards, can also enjoy.

Key outbound markets for Cape Town customers include various points in Europe, the United States, Middle East, West Asia and the Asia Pacific region, with the new flight (EK779) enabling convenient connections onto Emirates flights from Dubai, as well as for inbound customers from across the network transiting for the flight (EK778) to the city.

The added frequency will also provide up to 23 tonnes of cargo capacity on the aircraft per flight, giving businesses and traders opportunities for increased imports and exports.

Emirates first launched services to South Africa 20 years ago, and in addition to Cape Town, the airline also operates four daily flights between Dubai and Johannesburg, and a daily flight between Dubai and Durban.

EK 729 departs Dubai International Airport every day at 0915hrs and arrives at the Entebbe International Airport at 1330hrs. The return flight, EK730, leaves Entebbe at 1530hrs and lands in Dubai at 2155hrs.

Emirates Increases Free Baggage Allowance on all Africa Routes.

Emirates, the world’s largest international airline with an extensive network across Africa, is set to increase its free baggage allowance for customers travelling on all its flights originating from destinations across the continent.

Starting from 15 April 2016, all Emirates customers travelling in any of the airline’s three cabin classes on outbound African flights will benefit from the increase in free baggage allowance based on the piece concept (individual piece of luggage).

Emirates increases Free Baggage Allowance on all Africa Routes.

Economy Class customers will get a new baggage allowance of two bags weighing up to 23kg each, taking the current weight allowance from 30kg to 46kg, while Business Class increases to two bags of 32kg each, taking the current 40kg to 64kg. First Class customers will get a baggage allowance of two bags weighing up to 32 kg each, up from the current 50 kg to 64kg. In addition, infants will be entitled one piece of luggage up to 23kg.

The baggage allowance will be applicable for all return Emirates’ flights commencing from Algeria, Angola, Ivory Coast, Egypt, Ethiopia, Ghana, Kenya, Morocco, Mauritius, Nigeria, Senegal, Seychelles, South Africa, Sudan, Tanzania, Tunisia, Uganda, Zambia and Zimbabwe to Emirates network. Irrespective of the point of sale, the piece concept will apply for the entire journey.

“At Emirates we always focus on how we can give our customers the best value for money through award winning products and services, both in the air and on the ground. The increased free baggage allowance is another compelling reason for travellers to fly with Emirates. It will enable them to carry even more goods, whether for personal or business reasons, on their journeys from Africa to points across our global network and back,” said Orhan Abbas, Emirates Senior Vice President, Commercial Operations, Africa.

“With more than 370 flights a week between Dubai and the 22 passenger destinations we serve in Africa, the continent is a very important region for Emirates, and we believe the new allowance will further strengthen trade and tourism connectivity between Africa and our worldwide network, particularly the US, Europe, the Middle East and Asia Pacific,” he added.

The new piece concept will not apply to customers who were issued with tickets before 15 April 2016.

Customers on all Emirates flights between its hub Dubai and the 22 destinations in Africa, also enjoy Emirates’ award winning ice entertainment system, which offers hundreds of channels of audio and visual entertainment, while enjoying gourmet cuisine, and the service and hospitality from Emirates’ multi-national cabin crew, including from many countries in Africa.

In addition to opening new routes, Emirates continues to enhance its presence in Africa by increasing flight frequencies to existing points, and deploying larger aircraft to cater for the increasing passenger and cargo demand. Emirates also serves five cargo only destinations in Africa.

EK 729 departs Dubai International Airport every day at 0915hrs and arrives at the Entebbe International Airport at 1330hrs. The return flight, EK730, leaves Entebbe at 1530hrs and lands in Dubai at 2155hrs

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